What’s your service area for rides?
We fund rides for reproductive care related appointments in Madison County, Alabama. If you live outside of Madison County, but your appointment is in Madison County, we can give you a ride!
If you live in Madison County and need a ride for an appointment outside of the county, we may be able to help. Please complete a request form and we’ll get back to you.What ride services do you use?
Our first preference is to use Created2Care
medical concierge service. If a ride from Created2Care is not available, we may use concierge services from Lyft, Uber, or a taxi service.
Can my kids ride with me?
We will do our best to accommodate requests to have your kids ride with you. We are not currently able to provide car seats or booster seats.
Can another adult ride with me?
Yes, another adult can ride with you.
Can I send a child or teen to an appointment on their own?
Yes, our partner, Created2Care, offers KiddieConnect
, a ride service for unaccompanied minors. If you are requesting a ride for someone under 16, please email firstname.lastname@example.org
. These rides typically require more time to book; please contact us at least five days in advance to ensure we can make these arrangements.
Do I have to be on Medicaid or have a certain kind of insurance?
No, we provide a ride to anyone who needs one.
If you do have Medicaid or other insurance and you need rides to multiple appointments, we will try to see if we can walk you through the steps to get your rides covered by insurance.Will the driver wait for me?
Our standard service is to drop off and return when you are ready. However, the driver can wait for you at your appointment if you'd like.
How do I get a ride?
If it's at least 24 hours before your appointment, complete a ride request form.
For a ride request that is less than 24 hours out, please complete the ride request form AND send a text to (256) 800-0767 letting us know you’ve requested a ride that is less than 24 hours out.
How far in advance do I have to request a ride?
We are best able to accommodate rides if we have 48 hours notice, however, we will do our best to find a driver with at least two hours notice for appointments that are between 10AM and 5PM on weekdays. Rides are always subject to the availability of drivers.
How far in advance can I request a ride?
You can schedule rides up to 60 days in advance.
What counts as a reproductive care related appointment?
Reproductive care related appointments include prenatal and postpartum doctor’s appointments, appointments related to gender affirming care, routine OB-gyn appointments, dentist appointments for pregnant people, appointments for pelvic floor therapy, mental health appointments, newborn pediatric appointments, appointments relating to Medicaid or WIC, STI screenings, support groups related to reproductive care and MORE. If you think it relates to reproductive care but it’s not listed here, complete the form and let us know.
At this time, ACC does not cover rides to personal residences, day care, work, grocery stores or other retail, schools, or sporting events.